One of the most important aspects of running a business is satisfying your customers. Although there are numerous ways to accomplish this – client loyalty programs and getting feedback, knowledge management software is one that is usually overlooked.
Giving your consumers the information, they need to use your product or service effectively is a certain method to keep them coming back for new products and services you introduce.
Finding this knowledge is only half the struggle, though. Once data has been gathered, you need a mechanism to organise, exchange, and analyse it while also consolidating it into a format that can be used. Your newly added information will have little impact without these actions. There are several knowledge management solutions available, which is a terrific news to consider. Let us dive into the Knowledge Management software to considered for 2023.
Do you think we missed anything here? Please write to contact@theawardsmagazine.com for including a knowledge management software.
Best Knowledge Management Software 2023
- Zoho Desk
- Kapture
- Zendesk
- Salesforce Experience Cloud
- ServiceNow
- Oracle Knowledge Advanced
- Document360
- Helpjuice
- Guru
- ClickUp
Knowledge Management Software to Consider in 2023
Zoho Desk
Zoho Desk – the knowledge management software is the context-aware help desk for businesses. You can manage all customer support actions with the help of this. It works with iOS and Android devices also. Small and midsize businesses benefit most from using Zoho Desk. It offers cutting-edge capabilities for communicating with agents across VoIP and social media. Additionally, it offers data analysis tools so that users may learn more about customer interactions and SLAs.
Website: https://www.zoho.com/
Key Features of Zoho Desk:
- Agent, manager, and customer-specific features
- Collaboration with the Companies wide
- Ticketing system
- Detailed reports
- Supports domain mapping
Kapture
Kapture is an API Driven Knowledge Management Platform with Advanced Content Management, Search Engine, Security, and Analytics. It provides users a simple & easier content creation experience with the seamless web-based editor and dynamic workflows. The feature called “Floats” helps customers to create content that can be floated throughout the Knowledge Management at any instance. Index content in the repository in real-time on creation. No more delays in searching content until they are indexed.
The Kapture Knowledge Management system allows customers to access & control users with enhanced role-based management, personalized themes & settings.
Website: https://kapturekm.com/
Key Features of Kapture
- Simple and easy content authoring
- Automatic language translation
- Real time indexing
- Advanced intelligent search
- Dictionary tuning
- Enhanced user management
- Flexible platform/solution architecture
- Migrate Documents, attachments, users, any meta-data changes automatically
Zendesk Guide
One of the most well-known brands in the customer service management industry is undoubtedly Zendesk as a company. It doesn’t have a very well-known knowledge base, but that doesn’t really indicate what features are offered. Zendesk Guide, the company’s knowledge management system, combines with other customer service products like the pipeline manager and chat, as you might expect.
Since Zendesk Guide automatically saves and archives anything you produce, you may easily go back in time to a previous version of your database. Additionally, Javascript, HTML, and CSS are supported by the design for maximum customization. Finally, it’s simple to import documents as help desk articles. You must try Zendesk to easily import your articles if you are still using Google Docs as your knowledge management system.
Website: https://www.zendesk.com/
Key Features of Zendesk Guide:
- Allows you to interact with customers through phone, email, chat, social media, etc.
- Easy to use & scale
- Easy to implement
- Ticketing system available
- Has a community forum for better communication
Salesforce Experience Cloud
You may create a knowledge base using Salesforce Knowledge to store and manage documentation to support your internal agents, website visitors, partners, and clients. Articles with relevant info about your products, services, or commonly asked issues may be included in your Salesforce Knowledge Base. The platform enables you to set up a self-service model so that your clients may resolve their own issues, which reduces case volume and boosts client satisfaction.
Website: https://www.salesforce.com/
Key Features of Salesforce Knowledge:
- User management & content management
- Easy integration and bulk import
- Real-time indexing
- Customizable user interface
- High usage and performance
ServiceNow
ServiceNow knowledge management increases self-service rates for customers & employees. Agent productivity can be boosted with contextual knowledge, powered by machine learning. Customers can easily identify knowledge gaps & curate new content.
Website: https://www.servicenow.com/
Key Features of ServiceNow:
- In-context creation
- Analytics and dashboards
- AI search
- Group ownership
- Translation management
Oracle Knowledge Advanced
A seamless, consistent customer experience is delivered across several channels, including self-service, call centres, community websites, and social media, with the help of Oracle Knowledge Advanced, a fully integrated knowledge management solution.
Oracle Knowledge Advanced, which is based on a best-in-class knowledge management platform, offers rich search features like machine learning, improved natural language processing (NLP) search—with industry dictionaries—flexible authoring and publishing, rich analytics, customizable self-service, and agent-facing knowledge applications.
Website: https://www.oracle.com/
Key Features of Oracle Knowledge Advanced:
- Natural language processing
- Industry dictionaries
- Federated search
- Smart excerpts
- Automatic classification
- Machine learning
- Advanced search tuning
Document360
A knowledge base portal can be quickly created using Document360, a knowledge management tool. For your clients and internal teams, it can create product documentation, user manuals, wiki, FAQ pages, help material, and more.
24/7 self-service is made possible by Document360, which lowers the number of customer tickets and gives consumers immediate assistance. With tools like a powerful editor, category manager, and real-time search engine, it can help authors stay productive and generate high-quality work.
Website: https://document360.com/
Key Features of Document360:
- Product documentation support
- User manuals
- Rich editor
- Real-time search engine
Helpjuice
HelpJuice is a stand-alone knowledge base application with a strong emphasis on design and teamwork tools. Typeface, layout, and colour may all be changed using their editor to conform to your brand’s design. With the help of Helpjuice’s special customization features, you may create the perfect knowledge base from scratch. This includes style choices that improve the efficiency of designs for your readers.
Additionally, authors can collaborate on new posts and share page previews before publishing. Every revision is tracked so you can go back to earlier iterations of your post if they make a mistake. Helpjuice offers a variety of integrations, enhancing the effectiveness of your knowledge base.
Website: https://helpjuice.com/
Key Features of Helpjuice:
- User-friendly style options
- Advanced analytics
- Unlimited text formatting
- Easy team collaboration on content
- Ability to revert to past versions
Guru
Guru is a business wiki solution designed primarily for SaaS and B2B software firms. It has tools for spotting duplicate content as well as a simple and intuitive editor for creating content. There is a seamless native connectivity between Guru and Slack that enables users to quickly record knowledge. As a result of how your team interacts with it and other content, Guru’s AI will even recommend suitable tags for your content.
Website: https://www.getguru.com
Key Features of Guru:
- Easy content collaboration
- Intelligently suggested tags
- Advanced analytics
- Browser extension
ClickUp
An all-in-one productivity platform called ClickUp was created for teams from various industries. A dynamic document editor for knowledge management, ClickUp Docs, is included in its Free Forever Plan, which is loaded with a variety of strong and adaptable capabilities to support any type of work.
Create knowledge bases with excellent formatting in ClickUp Docs that can be linked to workflows, making the execution of ideas simpler than ever. Use nested pages to personalise your visual hierarchy, format with headers, tables, and lists, upload media to make your text stand out, and more as you work with your team on collaborative detection and editing. Create shareable links, control access for the team, visitors, or the public, and easily safeguard your Docs with privacy and editing settings.
Website: https://clickup.com/
Key Features of ClickUp:
- Assigning comments and tasks from the docs themselves
- Set the custom permissions for viewing, commenting, and editing the document
- Multi-player editing capabilities to collaborate efficiently
The Final Words
When implemented properly, a knowledge management system can save customer support expenses, improve customer success ROI across your company, and improve customer satisfaction levels.
Although knowledge management systems’ tactical components can differ, their overall goal is the same: to educate customers so they can use and interact with your products and services successfully. You can accomplish that using a variety of resources, including FAQs, tutorials, academies, how-to articles, and forums. Any knowledge management system feature should help achieve the objective of assisting clients, educating them, and gathering information about your goods or services.
Do you think we missed anything here? Please write to contact@theawardsmagazine.com for including a knowledge management software.
